FAQs

Is the app free?​

 

At the moment, yes! The fethr app will be free for life for our first 5000 founding members.

 

How can I filter my connections, e.g. to only see females?

 

On fethr, users can filter their potential connections by gender, age and distance.

To set filters:

  • Navigate to the ‘Discover’ page (bottom left).

  • In the top right corner, there’s a filter icon - tap this.

  • Now set your preferences by gender, age and distance from your location. Tap save to update these.

More advanced filters will be coming to the app soon, so keep an eye out for these. They’ll help you find just who you’re looking for by enabling you to search for, for example, fellow yogis to explore new places with, or fellow bookworms to have interesting chats with. Whatever your preferences, you’ll be able to pin down just who you’re looking for.

 

How do I delete/remove people who I’ve connected with?

 

To delete someone you’ve connected with:

  • Tap onto the ‘Friends’ page.

  • Scroll through your connections at the top until you find their name. Tap to view their profile.

  • Tap the X on the bottom right of their profile.

  • Tap ‘yes’ when asked if you’re sure you want to remove this friend.

 

Alternatively, if you are in a chat with the person you want to delete:

  • On the ‘Friends’ page, tap on the chat they’re in.

  • Tap the profile icon in the top right of the chat.

  • Tap on their name to view their profile.

  • Tap the X on the bottom right of their profile.

  • Tap ‘yes’ when asked if you’re sure you want to remove this friend.

 

How do I block/report someone?

 

If someone on the fethr app does something that makes you feel uncomfortable or unsafe, please report this so that we can take action and ensure the safety of all our users.

 

To block/report someone:

  • Navigate to their profile, either by scrolling through your connections at the top of the ‘Friends’ page, or by tapping the profile icon at the top right of your chat with them.

  • Tap the flag icon on the top right of their profile.

  • Tap either block or report.

  • If you report someone, please provide us with a reason so that we can investigate the matter and ensure the safety of our users.

 

To report a message in a chat:

  • Navigate to your chat on the ‘Friends’ screen, locate the message you want to report, and long press this (tap and hold) until a menu pops up.

  • At the bottom of the menu, tap ‘flag message’, to flag this to a moderator and to enable us to investigate the matter.

 

How do you verify profiles?

 

The safety of our users is of paramount importance to us. That’s why every user on board is manually verified by a real person, across a range of criteria.

 

If you come across what you believe to be a fake or inappropriate account, please flag this with us in the app, and we will investigate the account.

 

How do I delete a photo?

 

To remove a photo from your profile:

  • Tap ‘Account’ (bottom right) to navigate to your profile.

  • Scroll down to your photos.

  • Tap on the photo you want to delete, and click ‘remove photo’

 

Can I add additional people to a chat?

 

Yes! On fethr, you can add as many connections as you want to a conversation to start a group chat. To do this:

  • On the ‘Friends’ page, find the chat you’d like to add someone to, and tap on it.

  • Tap on the + icon in the top right of the chat, then select the people you want to add.

 

How do I provide feedback on the app?

 

Whether it’s positive feedback, constructive criticism or ideas for additional features, we genuinely love hearing what our users have to say, and we take it all on board.

 

If you have something to say, please send us an email at hello@fethr.app.

 

Why has my photo been moderated?

 

To ensure that fethr is a safe place for all of our users, we moderate user content in alignment with our community guidelines. If we feel any content uploaded by any user onto the app breaches these guidelines, this will be moderated. For more information or clarification on a specific case of photo moderation, please reach out to us by emailing support@fethr.app

 

Is this a dating app?

Nope. Fethr is all about making compatible mates. There are plenty of other apps out there if you’re looking for romance.